Freshsales Review 2026: Is It Worth It?
9.0
/10
Phil Collective Score
Confidence: 0.85
What Is Freshsales?
Freshsales (part of Freshworks) offers AI-powered lead scoring and a clean interface at a fraction of HubSpot's price. The free plan includes contact management, email, phone, and chat. Freddy AI handles lead scoring and deal insights. The catch: some advanced features require the Freshsales Suite, not standalone Freshsales.
| Founded | 2010 |
|---|---|
| HQ | San Mateo, CA |
| Deployment | cloud |
| Category | Full Suite |
| Free Trial | Yes |
| Free Plan | Yes |
| Affiliate Commission | up to $500/sale |
Freshsales Pricing
Free
$0
per monthly / user
Growth
$9
per monthly / user
Pro
$39
per monthly / user
Freshsales Features
| Feature | Available | Notes |
|---|---|---|
| AI features | ✗ | Freddy AI |
| API access | ✗ | |
| Integrations marketplace | ✗ | Freshworks Marketplace |
| Quote/proposal generation | ✗ | Via Freshworks Suite |
| Role permissions | ✗ | |
| Territory management | ✗ | |
| Forecasting | ✗ | |
| Reporting/analytics | ✗ | |
| Lead scoring | ✗ | Freddy AI scoring |
| Workflow automation | ✗ | |
| Email integration | ✗ | Built-in |
| Email tracking | ✗ | |
| Phone/calling | ✗ | Built-in phone |
| Social media integration | ✗ | Limited |
| Web forms | ✗ | |
| Calendar sync | ✗ | |
| Contact management | ✗ | |
| Custom fields | ✗ | |
| Deal/pipeline management | ✗ | |
| Document management | ✗ | |
| Mobile app | ✗ | |
| Multi-pipeline | ✗ | |
| Task management | ✗ |
Freshsales Alternatives
- HubSpot CRM — 9.3/10
- Zoho CRM — 9.2/10
- Monday Sales CRM — 8.8/10 — from $12/mo
- Insightly — 8.0/10 — from $29/mo
- Keap — 6.8/10 — from $249/mo