Salesforce Review 2026: Is It Worth It?
8.9
/10
Phil Collective Score
Confidence: 0.95
What Is Salesforce?
Salesforce is the 800-pound gorilla of CRM. It can do virtually anything — but that flexibility comes with complexity and cost. You'll need an admin (or a consultant) to set it up properly. Per-user pricing adds up fast, and most useful features require Enterprise tier or add-ons. The ecosystem of AppExchange apps is unmatched.
| Founded | 1999 |
|---|---|
| HQ | San Francisco, CA |
| Deployment | cloud |
| Category | Enterprise |
| Free Trial | Yes |
| Free Plan | No |
Salesforce Pricing
Starter Suite
$25
per monthly / user
Professional
$100
per monthly / user
Enterprise
$175
per monthly / user
Salesforce Features
| Feature | Available | Notes |
|---|---|---|
| AI features | ✗ | Einstein AI |
| API access | ✗ | |
| Integrations marketplace | ✗ | AppExchange 5,000+ apps |
| Quote/proposal generation | ✗ | CPQ add-on available |
| Role permissions | ✗ | |
| Territory management | ✗ | |
| Forecasting | ✗ | |
| Reporting/analytics | ✗ | Advanced reports Pro+ |
| Lead scoring | ✗ | |
| Workflow automation | ✗ | Flow Builder |
| Email integration | ✗ | |
| Email tracking | ✗ | |
| Phone/calling | ✗ | Via add-ons or CTI |
| Social media integration | ✗ | |
| Web forms | ✗ | Web-to-Lead |
| Calendar sync | ✗ | |
| Contact management | ✗ | |
| Custom fields | ✗ | |
| Deal/pipeline management | ✗ | |
| Document management | ✗ | Files, Content |
| Mobile app | ✗ | |
| Multi-pipeline | ✗ | |
| Task management | ✗ |
Salesforce Alternatives
- SugarCRM — 8.6/10 — from $19/mo