SugarCRM Review 2026: Is It Worth It?
8.6
/10
Phil Collective Score
Confidence: 0.85
What Is SugarCRM?
SugarCRM targets mid-market companies that need Salesforce-level customization without Salesforce-level pricing. It offers sales, marketing, and service modules with strong workflow automation. The platform is highly customizable with a developer-friendly architecture. Minimum 3 users on most plans. A solid Salesforce alternative for companies with 50-500 employees.
| Founded | 2004 |
|---|---|
| HQ | Cupertino, CA |
| Deployment | cloud |
| Category | Enterprise |
| Free Trial | Yes |
| Free Plan | No |
SugarCRM Pricing
Essentials
$19
per monthly / user
Standard
$59
per monthly / user
Advanced
$85
per monthly / user
SugarCRM Features
| Feature | Available | Notes |
|---|---|---|
| AI features | ✗ | SugarPredict AI |
| API access | ✗ | |
| Integrations marketplace | ✗ | SugarOutfitters |
| Quote/proposal generation | ✗ | |
| Role permissions | ✗ | |
| Territory management | ✗ | |
| Forecasting | ✗ | |
| Reporting/analytics | ✗ | |
| Lead scoring | ✗ | SugarPredict |
| Workflow automation | ✗ | SugarBPM |
| Email integration | ✗ | |
| Email tracking | ✗ | |
| Phone/calling | ✗ | CTI integration |
| Social media integration | ✗ | |
| Web forms | ✗ | |
| Calendar sync | ✗ | |
| Contact management | ✗ | |
| Custom fields | ✗ | |
| Deal/pipeline management | ✗ | |
| Document management | ✗ | |
| Mobile app | ✗ | |
| Multi-pipeline | ✗ | |
| Task management | ✗ |
SugarCRM Alternatives
- Salesforce — 8.9/10 — from $25/mo